Shipping policy

Shipping Policy

We provide a reliable and transparent delivery experience across all orders. This policy outlines how shipping and delivery are handled at The Modern Bar Ltd.

Shipping Summary

Free UK delivery is available on all orders
Standard items are delivered within 3-6 business days
Large items (pallet or specialist delivery) are delivered within 15–28 business days
Tracking details are provided once your order has been dispatched

Delivery Timeframes

Delivery times depend on the type of product ordered:

Standard items: delivered within 3–6 business days
Large items (pallet or specialist delivery): delivered within 15–28 business days

Delivery timeframes are based on dispatch and courier transit times and are provided as estimates. Timeframes may vary depending on stock availability, delivery location, and courier scheduling.

If there are any changes to your delivery timeframe, we will keep you informed.

Order Confirmation

Once your order is placed, you will receive an email confirming that your order has been successfully received.

All orders are subject to availability. If an item is unavailable or delayed, we will contact you as soon as possible to confirm revised delivery times.

Payment is taken at the time of order confirmation.

Dispatch & Shipping

Orders are dispatched within 1–3 business days where items are in stock.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Delivery Process

Deliveries are carried out via courier or palletised freight services, depending on the size and nature of the product.

For larger deliveries:

The courier may contact you to arrange a suitable delivery date
Delivery is typically made to the kerbside or nearest accessible point
Customers are responsible for ensuring access is suitable for delivery vehicles

Someone must be available to receive and sign for the delivery.

Damaged or Missing Items

Please inspect your order upon delivery before signing.

If there is visible damage:

Note this with the courier when signing
Or refuse delivery where appropriate

If you accept the delivery:

Take clear photographs of any damage to the packaging and product
Contact us within 48 hours at info@themodernbar.co.uk or call 020 7871 9667

We will review the issue and arrange a resolution in line with your consumer rights.

Need Help?

If you have any questions about delivery times, product availability, or specific requirements, our team is always happy to help before you place your order.

Phone: 020 7871 9667
Email: info@themodernbar.co.uk
Address: 50 Claude Road, London, E10 6ND