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020 7871 9667

info@themodernbar.co.uk

Shipping policy

Shipping Policy

At The Modern Bar Ltd, we aim to provide a reliable and transparent delivery experience. This policy explains our delivery arrangements, estimated timeframes and important information to consider before placing an order.


Shipping Summary

  • Free standard delivery is available to eligible UK mainland addresses.

  • Standard in-stock items are typically delivered within 3–6 working days.

  • Large, specialist and made-to-order products may have different delivery timeframes, as specified on individual product pages.

  • Larger products are generally delivered to the kerbside or nearest accessible point.

  • Tracking information is provided where available.


1. Delivery Areas & Charges

We offer free standard delivery to eligible UK mainland addresses.

Some locations, including remote areas of Scotland, the Scottish Highlands, offshore islands and Northern Ireland, may be subject to delivery restrictions, additional charges or longer delivery times.

Where delivery is available to these locations, any applicable charges will be communicated and agreed upon before your order is confirmed.

If you are unsure whether we can deliver to your address, please contact us before placing an order.


2. Delivery Timeframes

Delivery times depend on the product, stock availability and delivery requirements.

  • Standard in-stock items: Typically delivered within 3–6 working days.

  • Large or palletised equipment: Delivery times vary depending on product availability, location and transport arrangements.

  • Made-to-order products: Delivery times depend on manufacturing and production schedules.

  • Garden buildings and specialist products: Delivery times vary depending on the product, production requirements and delivery arrangements.

The estimated delivery timeframe applicable to each product will be displayed on its product page.

All delivery timeframes are estimates rather than guaranteed delivery dates unless expressly agreed otherwise.

If an order is delayed, we will contact you as soon as reasonably possible with an updated estimate.

Your statutory rights regarding late or failed delivery remain unaffected.


3. Order Confirmation & Dispatch

Once your order has been placed, you will receive an order confirmation email.

Dispatch times vary depending on the product and supplier.

  • In-stock products are generally dispatched within 1–3 working days.

  • Made-to-order and specialist products are dispatched once manufacturing or preparation is complete.

  • Larger products may require delivery arrangements to be confirmed before dispatch.

Orders are subject to product availability.

If an item becomes unavailable or experiences a significant delay, we will contact you to discuss the available options.


4. Delivery Process

Orders are delivered using trusted courier services or specialist freight carriers, depending on the product's size, weight and handling requirements.

For larger or specialist deliveries:

  • The delivery company may contact you by telephone, SMS or email to arrange a suitable delivery date.

  • Delivery is generally made to the kerbside or nearest safe and accessible point.

  • Delivery drivers are not normally responsible for moving products inside your property.

  • Certain large products, including some garden buildings, may require assistance with unloading. Where applicable, this will be explained on the product page.

  • Someone should be available to receive the delivery where required.

Please ensure your contact details are accurate and that you respond to any delivery booking requests.


5. Delivery Access Requirements

Customers must ensure that their delivery address is suitable for the type of vehicle and equipment required.

For larger deliveries, please inform us before placing your order of any potential access restrictions, including:

  • Narrow roads, driveways or entrances

  • Vehicle height or weight restrictions

  • Steps, stairs or uneven access

  • Parking or unloading restrictions

  • Other obstacles that may prevent safe delivery

Some deliveries are made using large commercial vehicles.

If specialist delivery arrangements are required, please contact us before ordering so we can confirm availability and any additional charges.


6. Failed Deliveries & Redelivery Charges

Please ensure that accurate delivery information is provided and that any necessary arrangements are made to receive your order.

Additional delivery charges may apply where a delivery cannot be completed because of circumstances within the customer's control, including:

  • Incorrect or incomplete delivery information

  • Failure to disclose relevant access restrictions

  • Nobody being available to receive a prearranged delivery

  • Refusal of a correctly supplied delivery without an applicable legal reason

Any applicable charges will reflect reasonable additional delivery costs and will not affect your statutory consumer rights.

Where possible, we will explain any additional costs before arranging redelivery.


7. Tracking & Delivery Updates

Once your order has been dispatched, we will provide shipping confirmation and tracking details where available.

Some specialist freight deliveries may not provide standard online tracking. In these cases, the delivery company may contact you directly to arrange or confirm delivery.

If you require an update on your order, please contact our customer service team.


8. Damaged or Missing Items

Please inspect your order upon delivery wherever reasonably possible.

If you notice visible damage:

  • Inform the delivery driver and note the damage on the delivery paperwork where possible.

  • Take clear photographs of the product and packaging.

  • Retain the packaging where practical until the issue has been reviewed.

  • Contact us within 24 hours of delivery wherever possible.

Reporting damage promptly helps us investigate issues with our delivery partners and arrange a resolution more efficiently.

However, failure to report damage within 24 hours does not affect your statutory consumer rights.

If your order arrives damaged, faulty, incomplete or incorrect, please contact us and we will arrange an appropriate resolution in accordance with your legal rights.


9. Need Help?

If you have any questions about delivery times, product availability, access requirements or delivery arrangements, please contact us before placing your order.

The Modern Bar Ltd