Your tracking number can be found in your dispatch confirmation email. You can also track your order using your order number together with the email address or phone number used when placing your order.

Tracking information can take up to 24–48 hours to update after your order has been dispatched. If there is still no update after this time, please contact our customer support team.

Please check any safe places around your property and ask neighbours or your building reception whether they accepted the delivery. If you still cannot locate your parcel, contact us so we can investigate with the courier.

Please contact us as soon as possible. We may be able to amend your delivery address before dispatch, but changes cannot be guaranteed once your order has been processed or handed to the courier.

Please check your latest tracking information first. If your order has passed its estimated delivery date and there have been no recent updates, please contact our customer support team for assistance.